The site for Cisco CallManager Express, Cisco UC500 and SBCS products.

Cisco Configuration Assistant 1.8 Out-of-Band Configuration Guidelines

This application note provides guidelines on how to configure advanced UC500 features outside Cisco Configuration Assistant (CCA), using tools such as the Cisco IOS command-line interface (CLI) and Ci

UC520-4.2.9 Released Configuration Assistant Software 1.8 Released

Just placed Yesterday, the only thing is that on my UC500 it doesnt get installed. Lack of memory..!! Formated the CF
bud no result. Suces you're gonna need it.

Update --> after setting everything 2 default settings I'm able to upgrade without any problems. ( I pulled out the IOS and upgraded it before I used the zip containing every thing)

UC520-4.2.9 Released

https://upload.cisco.com/cgi-bin/swc/fileexg/main.cgi?CONTYPES=UC500

CAS 1.8

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=281144436&mdfL...

New SBCS Release 1.3 now available

The September 2008 Cisco SBCS Release 1.3 offers expanded features and product support, including:

* Increased expansion capacity to 64 users via a license-based upgrade

Fax to Email Application using T.37

The following application note describes how to set up Fax to Email using the regular Onramp script and also the Fax Detect script:

UC500 Site Administrator Guide

This guide provides instructions on how to activate the typical features (voice only) used in a UC500 deployment, using the native CME/CUE GUI:

Door Phone/Intercom Integration with UC500

Cyberdata has designed the“Callbox Unit", an affordable door access solution for SMB customers. The Callbox provides the following functionality for UC500/SBCS:

Simple DISA (Dial-in Access) Configuration Note

This feature allows employees to call into the office, authenticate with the system, and then be able to place outbound calls. That way they can save money by using the PSTN trunks of their office:

Basic FAC (Forced Auth Codes) Implementation for UC500

Take a look at this tech tip that explains how to enable a basic FAC (Forced Auth Codes) application using an embedded script and fully supported by our TAC:

Integrating the UC500 with Analog Gateways

Check out this link for information on how to integrate UC500 with the Linksys ATA SPA8000 and the Cisco VG224 24 port FXS gateway (look under Voice Analog Gateways):

Simple Call Center Application that includes report generation

Using B-ACD Scripts to create a call center application.

We recently put together this App Note describing how to enable a Simple Call Center Application on the UC500. Check it out:

CME Toll Fraud Prevention Measures

There is a new application note that helps administrators secure their CME/UC500 systems and mitigate the threats of toll fraud.

Please visit:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_tech_note09186a00809dc487.shtml

Cisco Configuration Professional - Free to replace QCT

So I have started playing with the latest version of Cisco Configuration Professional. It is a free download for managing ISR Routers. I wish it worked on the UC520! It is a nice improvement on the Quick Config Tool used previously with ISR routers. The Quick Config Tool is still available but only supports Unified Communications Manager Express up to version 4.1. CCP is sort of a cross between QCT and the CCA tool used for the UC520. You can use it for initial config and ongoing maintenance from a GUI interface.

CCP v1. 1 Feature Highlights:

Data Sheet and Q&A for the new Cisco SR520 Routers now available

Cisco's Site Now has a data sheet posted about the new SR520 Routers!

There is also a Q&A posted as well on the Cisco Site.

These security routers are part of Cisco's Smart Business Communications System (SBCS) I don't see them available in distribution channels yet and I would expect when the products are actually released a new version of the  Cisco Configuration Assistant will be released to support them.  CCA 1.8.

The one thing I do notice is that The SR520 supports SSL VPNs where the UC520 does not. (or at least TAC won't support the config on a UC520)

I've also gone ahead and created a new forum on the site to discuss Cisco SR520 configuration.

Ted

Changes to UC500.com

I've made a few changes and additions to the site.

The Most Obvious is the New Theme.
I've also added a list of Forum Tags in the Forums section on the Right SideBar. Tags are sort of like the Subject of your post. by clicking on the Tag Farm, if others have added tags when they posted you can see similar forum topics.

You can now Rate Posts. Once we have a significant amount of ratings, I'll create a few pages for the best posts on each topic.

Author information now shows on the right sidebar. To have information about you display with your posts just edit your personal information in your user profile.

Users now get points for posts, comments and blogging. They show on the right sidebar.

I hope you enjoy the new features.

Ted

New Cisco CME GUI 7.0.0.1 released with 12.4(20)T1 IOS release

Newly Released Cisco Voice Software

New Software at

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