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AA answering all incoming calls

Submitted by kemik on Tue, 09/30/2008 - 12:07

I've configured my UC520 up to a point where I am stuck.

I have one incoming line connected to FXO port currently and can make outbound calls no problem.
Issue is with incoming calls. All calls are being automatically answered by the AA. Whereas I would like all connected phone to ring so that any phone can answer an incoming line.
Can anyone help please?

Thanks

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#1Submitted by fidelflores on Fri, 11/21/2008 - 15:20.

still can't accept incoming calls

hiya!
please forgive me i am new to wonderful world of the uc520. i have tried the tips displayed in this thread and sill no luck receiving calls.
i was able to configure the unit so the internet connection and outgoing calls are solid. however, incoming calls are not being picked up by the autoattendent. the funny thing is once you dial the pstn number and hit the # key twice it rings the operator extension. if you do not the line is silent, it is like it picks up but goes to voicemail?
hope this makes sense to one of you out there!
thanks for any help you can provide.
-fidel
#2Submitted by ranas on Sat, 10/18/2008 - 11:06.

uc 520

Dear Brothers,,

As i have purchased UC520 today and i have 1 pstn line everything working fine but facing one problem that welcome message or auto attendant means dial the required ext number or 0 for operator pls help me to setup if pressed 0----->200 should be ring as operator for incoming calls.

if i check box of auto attendant /operator to 200 then call forward to this ext.
please help!!!

Best regards

Ranas
#3Submitted by marchern on Sat, 10/18/2008 - 11:23.

Couple of options

CCA defaults "Operator Extension" to "0". If you do not have
an extension 0, then hitting this option from the default AA script
won't work. There are a couple of ways in which you can fix this.

a) Use CUE GUI to configure an extension for the operator.

a1. Open a web session to http://10.1.10.1 and use cisco/cisco
to login

a2. Select the default AA from Voicemail > Auto Attendant and
modify the parameter "operExtn".

b) Use CLI on CUE to configure the default AA script parameters.

b1. Telnet to UC500 using 192.168.10.1 - cisco/cisco is the
default username/password

b2. Session into the CUE using CLI, "serv int 0/0 sess", make
sure to go into the enable mode

b3. Do a "sh run" to see the existing configuration. You will
notice the following for default AA applicaiton:

ccn application autoattendant
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "systemschedule"
parameter "operExtn" "0" <---- Modify this
parameter and replace 0 with the operator's extension
end application

Marcos
#4Submitted by ranas on Sun, 10/19/2008 - 06:30.

Thank u for help and

Dear Sir,

Thank you for the kind help my operator ext is working perfectly steps was very simple i just followed that steps you mentioned.But is there any configuration manual ( complete ) and i need complete features for uc520.

Thanks in Advance

Ranas
#5Submitted by marchern on Sun, 10/19/2008 - 09:14.

Glad to hear it worked

There are a couple of good documents:

1) Native CME/CUE GUI:

http://www.uc500.com/uc500-site-administrator-guide

2) CCA Out of Band rules:

http://www.uc500.com/cisco-configuration-assistant-18-outofband-configur...

Marcos
#6Submitted by ranas on Sun, 10/19/2008 - 06:30.

Thank u for help and

Dear Sir,

Thank you for the kind help my operator ext is working perfectly steps was very simple i just followed that steps you mentioned.But is there any configuration manual ( complete ) and i need complete features for uc520.

Thanks in Advance

Ranas
#7Submitted by kemik on Mon, 10/06/2008 - 09:47.

Thanks for all your help so

Thanks for all your help so far Marcos

I now have all the incoming calls routed to one extension. However still have a couple of issues.

1. Even though I have Caller ID enabled on incoming line I get incoming calls show as 'unknown number' on my deskphone
2. How can I now get all the phones connected to my UC520 to ring when the call comes in as the hunt group options are greyed out in CCA.

Btw I enabled the call routing using the CLI as per your instructions above chaging the extension to 201 so here's what I have done

voice-port 0/1/0
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 201
description FXO to ext. 201
caller-id enable
#8Submitted by marchern on Tue, 09/30/2008 - 13:52.

CCA can be used for this

CCA can be used to setup inbound call routing for the FXO ports. Check under the Configuration >> Voice >> Dialplan tab.

If you want to use CLI, under the FXO voice port you could change your connection plar command to point to the extension of your choosing:

!
voice-port 0/1/0
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 298
description FXO to ext. 298
caller-id enable
!

Marcos
Cisco Systems, Inc.
#9Submitted by steed074 on Fri, 10/03/2008 - 22:31.

Geez, lost me quick

CCA is Cisco Configuration Assistant, right? I'm trying to access the Dialplan/Voicemail tab but I don't have anything that looks like Inbound call routing on it to me. I've also been trying to use the html CLI interface but wow, it's a bit tough to use.

Is there an easier way to set up call routing? I've found the 10.1.1.1/ccme.html pages and the Unity Express setup page at 10.1.10.1, but it's all a bit confusing to me right now.

Thanks in advance, Jason
#10Submitted by marchern on Sat, 10/04/2008 - 08:39.

It is there

If using CCA 1.8 (www.cisco.com/go/configassist), login and go to Configure >> Telephony >> Voice (click OK). Then Under the Dialplan Tab >> Incoming call handling, select custom configuration and click "Configure". Add a rule for the port you want and point it to the extension you want. Save.

HTH,

Marcos
#11Submitted by steed074 on Mon, 10/06/2008 - 01:21.

Ahh, there it is!

I found it finally and got it set up, turns out I was using CCA version 1.0 from the Cisco CD and not their current version from their website - I was getting confused because I didn't even have the options you were talking about.

Jason
#12Submitted by kemik on Fri, 10/03/2008 - 06:52.

Thanks for your help the only

Thanks for your help the only problem is when I go into CCA and choose the dialplan tab I try to add a DDI translation when it gets to the 'Trunks' option there are no options in the drop down box.

Have a missed something?

Thanks
#13Submitted by marchern on Fri, 10/03/2008 - 22:39.

CO trunk does not provide DDI

CO trunks (analog phone lines) connect to FXO ports and they do NOT provide DDI capabilities. The line just rings when a call is received. You won't get extra digits for further call routing. You will only get (if enabled) caller id. Therefore, inbound FXO calls won't be configurable under the DID sesction. You have to do it under the "FXO" trunks section in CCA, or use the CLI I provided earlier.

Marcos

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