Symptom: Reports -> Real-Time Reports shows a blank white or gray page.
Conditions: It works fine with Sun JRE version 1.6.0_03 or below and does not work with Sun JRE 1.6.0_04 or above.
Workaround: - Install Sun JRE 1.6.0_03 or lower version. - Install CUE 7.0 ... (when it becomes available).

Symptom: Historical data is not getting recorded into the database, and not showing up in historical reports.
Conditions: Historical records do not get recorded into the database after using the following configuration: ccn reporting historical enable
Workaround: Reload the module after making the configuration change. Then historical data will start to be recorded after a reload.

Symptom: Real Time Reports feature does not work on the CUE GUI. We obtain a blank page
Conditions: Unity express 3.2.1 ; 3.2.2 on AIM module and UC520
Workaround: None
Further Problem Description: To repdroduce: On the GUI click on the Reports > Real Time Reports menu

Calls to the CUE with SRTP enabled will fail unless you use srtp negotiate cisco as CUE sends 200 ok with RTP. it should send 488 so that CME can fallback to RTP.
Workaround use srtp negotiate cisco

Upgraded the customer's CCME to 4.2(0) and Unity Express to 3.1.1. They are unable to record/change their greeting (either Standard or Alternate) through the VoiceView Express interface. They can access the interface and view messages okay. When they press the Record SoftKey it displays the screen that tells the it is recording the greeting, but doesn't do anything.
Workaround: Use TUI to record greeting.

Description: Voice mail notification shows calling number in the subject line for the external users while shows name for the internal users. This is an enhancement defect. Version Found: CUE version 2.3 Process to Replicate: Voice mail notification doesn't display the name of the PSTN users when the voicemail caller id is enabled, instead displays "Message from:" the PSTN number. When voice mail caller id is disabled this would display "unknown sender" .Voice mail notification would display the name information for the internal users. Customer requirement is that notification would display name like the internal users. Work Around: None

None Basic Description No e-mails notifications are received from Cisco Unity Express. Reload of CUE starts sending and receiving new mails however old messages get stuck in the queue.
Workaround One workaround is to disable message notification on a system wide basis and enable it again. If this does not work, take a backup of both data and config and restore it back right away. Reloading clears the queue as the queues do not get backed up.

Symptom: Reactive debugging in the CUE Editor does not work with UC500. The error message we get is "RMI OP can not accept calls made in RMI Protocol 1.1 for class com.cisco.wfframework.engine.rmi.RemoteWorkflowEngineImpl."
Conditions: Use the reactive debugging feature in UC500
Workaround: None
Further Problem Description:

Symptom: A redirect from a Cisco Unity Express Voicemail or AutoAttendant CTI Route Point may fail.
Conditions: The problem only affects Cisco Unity Express integrations with Cisco CallManager. A customer may have a gateway, phone, or trunk configured with a calling search space which includes the partition of the CTI Route Point but not the partition of the CTI Ports. Even though the calling search space assigned to the CTI Route point includes the parition of the CTI Ports, CallManager will block/deny the call by default because CallManager's default behavior for processing JTAPI redirects is to use the original calling party's calling search space rather than the redirecting party's calling search space. JTAPI client applications have the option to tell CallManager to use the calling seach space of the redirecting party. Cisco Unity Express needs to implent a new setting which allows an administrator to select weather CUE should use the original calling party's calling search space or the redirecting party's calling search space when redirecting calls from the AA or VM CTI Route Point to a CTI Port.
Workaround: Ensure that the original calling device has a calling search space which includes the partition of the CTI Route Points, CTI Ports, and any other directory number or pattern to which the CTI application may redirect a call.

Symptom: can't record VM while CUE 3.0(x) running several days with CCM
Conditions: under normal condition, the udp port will be locked in CUE
Workaround: reload the CUE module.

Symptom: A router will run out of memory when SIP phones register
Conditions: Cisco 3911 phones are installed
Workaround: Disable MWI

Symptom: Customer running 12.4(20)T is seeing %ALIGN-3-SPURIOUS
Conditions:
Workaround: None
Further Problem Description:

Symptom: Unable to transfer calls directly to voice-mail using the "TrnsfVM" soft-key followed by a speed dial, "watch" or "monitor" button on CCME running 12.4(20)T IOS.
Conditions: Transferring calls directly to voice-mail using "TrnsfVM" soft-key followed by a speed dial, "watch" or "monitor" button
Workaround: Use: http://www.cisco.com/en/US/customer/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml

Symptom: If final number of the sequential hunt group is the pilot number of another hunt-group, call does not go to the new huntgroup, instead the call is disconnected.
Conditions: Happened in simple SIP voice huntgroup configuraton
Workaround: N/A

Symptom: Periodical crashes on 2800 with CME features.
Conditions: When "callmonitor scan" is configured
Workaround: Turned off "callmonitor scan" n/a

Symptom: When trying to access the CCME gui only view page is displayed in the upper left hand corner. The router does not seem to continue to load the files in flash.
Conditions: We found that if you use " quotations " around the directory name configuration under telephony service the IOS stops loading the gui files as it puts its own " quotation marks " around the name so you wind up with double.
Workaround: remove the quotation marks.

Symptom: No voice path after connected if CME receives 183 with sdp and then 180
Conditions: reproducible
Workaround: called party only send 183 or 180

Symptom: When an ephone hunt-group is configured with 'present-call idle-phone', the ephone hunt-group skips over certain members of the hunt group.
Conditions: The problem is observed when members of the ephone hunt-group are monitored.
Workaround: Do not monitor the members of the hunt-group

Symptom: Skinny Msg Server process increases its memory usage eventually crashing the router
Conditions: SCCP devices trying to register while not in SRST mode

Symptom: With CME 7.0 Phones randomly reregister as another extension. When you restart the router, they register correctly again
Conditions: Running ios version 124-15.XZ1 or 124-20.T1
Workaround: downgrade to cme 4.2