Hello,
I am hoping someone can point me in the right direction. I have the BACD setup. However when I call in the prompts do not play. Here are my configurations below.
dial-peer voice 1999 voip
description ACD ALPHA
service alpha
destination-pattern 609
session target ipv4:10.1.1.1
incoming called-number 609
no vad
application
service Table 1
!
service queue flash:app-b-acd-2.1.2.2.tcl
param queue-len 15
param aa-hunt10 530
param aa-hunt1 520
param queue-manager-debugs 1
param aa-hunt2 502
param number-of-hunt-grps 3
!
service ALPHA flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english index 1
param call-retry-timer 15
param service-name queue
paramspace english language en
param second-greeting-time 60
param max-time-vm-retry 2
paramspace english location flash:
param voice-mail 601
param max-time-call-retry 700
param aa-pilot 609
param number-of-hunt-grps 3
param handoff-string ALPHA
param dial-by-extension-option 3
param welcome-prompt _bacd_welcome.au
Any help would be appreciated
Any takers on this. I could
Any takers on this. I could really use the help. Thank you.
do a sh flash and make sure
do a sh flash and make sure _bacd_welcome.au exists, i think its en_bacd_welcome.au, also you need to load it with the audio-prompt load command. Just an idea. i spent 5 mins having a look at b-acd and then made an AA instead in unity express.
param welcome-prompt _bacd_welcome.au