Dynamic Login of Hunt Groups in CME and the UC500

ttrentler's picture

Cisco Unified Communications Manager Express and the UC520 gives users the ability, if they are members of a hunt-group, to dynamically login and logout of hunt groups.

This is done with the the HLog key, or using Feature Access Codes (FAC)on analog phones.

To do this you have to do a few things at the CLI.

The ephone-dn's must be modified, since the permission to dynamically join groups is specified under the ephone-dn configuration.
The ephone-dn's place in the hunt-group must be defined using a wildcard ("*")

Here is a bare bones config.

telephony-service
fac standard         this enables the standard feature access codes for analog phones

Next, configure the ephone-dn's, and a simple dynamic hunt-group to deliver calls to the dn that is longest idle (there are other options):

ephone-dn 1 dual-line
number 3000
ephone-hunt login

ephone-hunt 1
longest-idle
pilot 4000
list *,*

You then may need to modify your ephone template to have a 'Hlog' softkey This post provides the instructions on how to do this

 

One note, dynamic login is not supported for the Call Blast (broadcast) huntgroups. Ted

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