forwarding after using Auto attendant drops the line

daxler's picture
Submitted by daxler on Mon, 09/07/2009 - 07:21

Hi Everyone, I'm new to this forum and cisco voip so I apologise if this is a simple problem but searches have failed to yield the information i need,
I am running CME 4.1 and CUE 2.3 on a 2621XM router
when I forward incoming calls to any number internal or external it works fine but when the call is routed through the Auto Attendant the the call is dropped after one ring as soon as it is forwarded. This includes forwarding to voicemail. This makes the AA useless you cannot leave voicemail for anyone or forward desk phones to mobile phones.
I have been struggling with this for ages, If any further information is required please let me know, any help would be hugely appreciated as i feel like hitting things with a hammer at the moment :)

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daxler's picture

sorry formatting's gone a

by daxler - 09/09/2009 - 05:20

sorry formatting's gone a bit  mad - hopefully this is better
 
voice service voip
 allow-connections h323 to h323
allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 supplementary-service h450.12
 no supplementary-service sip moved-temporarily
 no supplementary-service sip refer
 sip
  registrar server expires max 3600 min 3600
   localhost dns:newsip.gradwell.net

jerniman69's picture

How are

by jerniman69 - 09/09/2009 - 22:43

How are you routing the calls to the AA?  Are you using a dial peer with a call forward all?

daxler's picture

I am using translation

by daxler - 09/10/2009 - 05:08

I am using translation pattern om the dial peer to forward to AA

daxler's picture

Thanks for the reply - this

by daxler - 09/09/2009 - 05:18

Thanks for the reply - this is the current config
 
voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 no supplementary-service sip moved-temporarily no supplementary-service sip refer sip  registrar server expires max 3600 min 3600   localhost dns:newsip.gradwell.net

Hoover87's picture

What is configured under

by Hoover87 - 09/08/2009 - 16:23

What is configured under 'voice service voip' in your config?
 
 
www.ketchumits.com
 

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