New UC520 4.2(7) Posted!
After a delay of what seemed to be forever, 4.2(7) for the UC520 has finally been posted for download!
Go here http://www.cisco.com/cgi-bin/tablebuild.pl/UC520 for all the goods.
I can't find any release notes but I see the following is included:
- CUE 3.0.3 (up from 2.3.4)
- IOS 12.4.11-XW7 (up from 12.4.11-XW6)
- and a new set of phone loads
- babul's blog
- Login or register to post comments
About babul
Quick Bio
Microsoft & Cisco SMB professional, available for consulting
Company
The Montopolis Group, Ltd.
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Comments
solution
Hi Guys,
Comment #31 basically says it all. The CCA is trying to reach the UC500 on a DIFFERENT ip address and than the one you are using. If you come in through the WAN port you won't be able to update the CUE unless you manually change the routing table on your windows pc.
I wrote a little note about this on the Cisco community, I hope it's okay that I post this here:
https://www.myciscocommunity.com/docs/DOC-3754
Debug log shows....
When it fails at the CUE backup in the GUI, I get this in the debug log:
(Lots of this)
com.cisco.nm.lib.cmdsvc.CmdSvcException: No SessionContext found for CmdSvc context 0
Any one have any ideas?
From the log:
Backup Failed for UC520
UC520 There is no history.log created for the given CUE
progress_bar_completion: 100
archive to be built adapter for: UC520-config-archive-1213303699580.jar
com.cisco.nm.lib.cmdsvc.CmdSvcException: No SessionContext found for CmdSvc context 0
at com.cisco.nm.lib.cmdsvc.Engine.getContext(Engine.java:69)
at com.cisco.nm.lib.cmdsvc.Engine.process(Engine.java:50)
at com.cisco.nm.lib.cmdsvc.LocalProxy.process(LocalProxy.java:22)
at com.cisco.nm.lib.cmdsvc.CmdSvc.quickSend(CmdSvc.java:698)
at com.cisco.cpnm.frmwrk.net.cmdsvc.RecordableCmdSvc.quickSend(RecordableCmdSvc.java:190)
at com.cisco.nm.lib.cmdsvc.CmdSvc.quickSend(CmdSvc.java:711)
at com.cisco.cpnm.features.defn.voiceconfig.VoiceDeviceAwareData.getShow(VoiceDeviceAwareData.java:120)
at com.cisco.cpnm.features.mcebu.defn.voiceglobal.McebuVoiceGlobalDataImpl.getCueModule(McebuVoiceGlobalDataImpl.java:1206)
at com.cisco.cpnm.features.mcebu.defn.swupgrade.McebuSwUpDataImpl.setNE(McebuSwUpDataImpl.java:43)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.initInstance(NetworkEntity.java:321)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:217)
at com.cisco.cpnm.legacy.networkdata.CommonSwitch.getInstance(CommonSwitch.java:1705)
at com.cisco.cpnm.frmwrk.net.ne.NetworkEntity.getInstance(NetworkEntity.java:253)
at com.cisco.cpnm.features.mcebu.cuc500.swupgrade.CUC500SoftwareUpgradeUiImpl.getDeviceTypeForUpgradeCompatibility(CUC500SoftwareUpgradeUiImpl.java:33)
at com.cisco.cpnm.features.defn.swupgrade.SwUpgradeTask$SwUpgradeTreeTable.isSelectionCompatible(SwUpgradeTask.java:606)
at com.cisco.cpnm.frmwrk.net.wd.MNESButton.valueChanged(MNESButton.java:134)
at com.cisco.cpnm.frmwrk.gen.wd.WDComponent.valueChanged(WDComponent.java:415)
at com.cisco.cpnm.frmwrk.gen.wd.WDButton.actionPerformed(WDButton.java:391)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)
Backup of CUE configuration and data failed
I too get the dreaded:
Backup of CUE configuration and data failed
Did anyone ever find a solution to this? I even used a fresh CF 1G card.
Thanks!
use the link hotrot provided
use the link hotrot provided in this thread
Upgrading with CCA but my configuration is custom
Hi!
May I upgrade with CCA even if my configurations for CallManager Express and CUE are completely rewritten from scratch manually?
Maybe I can upgrade IOS and phoneloads manually without problems, and then following (for the first time) the standard procedure for CUE upgrade. Is it safer?
Thanks!
upgrading
I had a pretty custom config and CCA 1.6 did a good job on the upgrade. It corrected all of the tftp and phone load statements well. It does back up your current config before attempting so it might be worth a try.
Just my .02
Ted
Upgrade? .ZIP .BIN
I am very new to the UC520. I assume to upgrade to the latest release using cca you goto Maintenance -> Software upgrade -> Upgrade Settings -> and then browse to uc500-advipservicesk9-mz.124-11.XW7 .
once i do that, i get a message saying "Slectect file is not a valid archive for software upgrade of the UC500 series, or there is not enought disk space to extract the file.
Any Advice?
UC500 4.2.7 Upgrade******Advisory
Pls make sure that you use CCA 1.6 for upgrade of UC500 to 4.2.7 Software pack. An advisory is being posted on cisco.com.
CUE Upgrade failed
Have the same problem here: The Upgrade failed, the CUE is not working any longer, there is no access to the Integrated Service Module.
If there is any chance to repair it, it would be nice to know...
got it
Follow the link hotrot provided. You want to follow the instructions for bootloader install. The way I did it was:
*Console onto the UC500
*SSH to the UC500 and open a session to the service module
*From your console window, shutdown the service module and when it's done, reset it.
*On your SSH window you will see the scrolling text messages of the CUE module.
*Start to follow the Bootloader install instructions provided by hotrot.
my upgrade failed on CUE
Hotrot,
How would you perform the bootloader install if you can't get into the CUE? When I establish a session the screen is just blank with no prompt and no response to commands.
I think the new CUE version
I think the new CUE version fouled up my old CUE. I cannot access it at all. I think it will have to be replaced. No way to get to it. Cannot even get a integrated-service-engine session.
Same Problem over here..!!
Same Problem over here..!!
UPDATE.. ONLY USE WHEN CUE doesnt work anymore..!!!!
Solved te problem.. A lot of work bud working..
Follow
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note...
and http://uc500.com/cme-factory-reset
Big troubles litte Holland
I tried to update but no luck. The CUE 3. was not uploaded but after a reload the olf CUE 2.3.4 wont start ..!!
Service Module is Cisco Integrated-Service-Engine0/0
Service Module supports session via TTY line 2
Service Module is trying to recover from reset/shutdown
Service Module status is not available
Can some one help me out?
No problems here...
Download the upgrade today and just installed it. Yes, it took waaay too long (40) min but all is working perfectly. I did not loose anything and all voice mail is just as it was before.
Ryan
Upgrade?
Can you give the the steps you took to apply the upgrade? I having a couple of issues I just want to make sure im doing it right.
Yeah...
Bout 40 min here too.
I tried to install, but CUE
I tried to install, but CUE will not install.
Software upgrade for all components requested
Determining available space...
Uploading the image may take a long time...
Installing new image on the device. Please wait...
Reading new image...
Loading uc500-advipservicesk9-mz.124-11.XW7 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
[OK - 25773484/4096 bytes]
25773484 bytes copied in 78.328 secs (329046 bytes/sec)
Upload of CME files in progress
Uploading CME phone loads...
Uploading CME support files...
Upload of CME files successful.
Software upgrade of CUE module requested.
Starting backup of CUE configuration and data.
This may take a few minutes...
Backup of CUE configuration and data failed.
Software upgrade for CUE module failed.
Software upgrade for one or more components failed.
Software upgrade failed.
I have downloaded the .zip twice to different locations. I have even tried to load on a new flash card.
Nada.
did you turn your firewall off
Is your firewall off on the PC you are running CCA on?
Yes, Firewall is off.
Yes, Firewall is off.
Upgrade Files
Can someone verify the files are there and available we have subscription but it keeps telling me that there are no files available
UC520 4.2(7) release pulled?
It looks to me like Cisco has pulled back the 4.2.7 release. I downloaded the 4.2.7 zip last night, but I don't see it on the Cisco site anymore.
http://www.cisco.com/cgi-bin/tablebuild.pl/UC520
-cypressmn
I see it
It shows up for me. I just checked again.
It's back
Ummm... The 4.2.7 is back with a published date of today 4-14-08. I swear it wasn't there a few minutes ago!
-cypressmn
Files are...
There, just Dled about 20 min ago.
I did all of the same steps
I did all of the same steps Ted mentioned. I did the upgrade through the new CCA because I felt like living dangerously ;)
The step that took me the longest to figure out was #3. Turning off my computer's firewall prevented the backup from occuring over FTP and once that was off, the upgrade was seemless.
-------
The Montopolis Group, Ltd.
http://blog.montopolis.com
Just Curious
How long did the CUE upgrade take, yawn... I have been waiting about 30 minutes and it still says it is "Installing new CUE image" ?
The last step took a REALLY
The last step took a REALLY LONG time I remember but I didn't clock it. It eventually finished and all was good for me.
-------
The Montopolis Group, Ltd.
http://blog.montopolis.com
Upgrade?
Hello,
Have you upgraded yet?
I have not had success yet for the CME/CUE.
The IOS was straight forward and successful.
"Software upgrade for all components requested
At user request, skip software upgrade of IOS.
Upload of CME files in progress
Uploading CME phone loads...
Uploading CME support files...
Upload of CME files successful.
Software upgrade of CUE module requested.
Starting backup of CUE configuration and data.
This may take a few minutes...
Backup of CUE configuration and data failed.
Software upgrade for CUE module failed.
Software upgrade for one or more components failed.
Software upgrade failed.”
Suggestions before Upgrade
I love this site! Great job posting the update first Babul.
I have a few suggestions before starting the UC520 upgrade.
1. Do a full backup first
2. Connect your PC directly to a port on the UC520
3. Turn off your firewall. The backup process needs to use FTP to complete the backup.
4. Delete at least 90 MB off of the flash
Before I upgraded I removed old versions of IOS and ALL Phone firmware files off of my UC520. The will upgrade place current versions of firmware on flash.
5. After you upgrade delete the pre upgrade version of IOS off of the flash to free up space.
I did the above and had no problems with my upgrade.
Hope that helps,
Ted
Delete files to have more free space
Hi !
When you speak about "delete at least 90MB off of the flash", I would like to know which files ?
For example, ALL phone firmware ?
Then just "copy" the new ones to the flash ?
I tried to make a copy of the Cisco Flash to a new one with 1GB, but : the CME will start and no phone won't go up.
May be it will more easy to erase all the files, then put all the new one from the Cisco file (full CME with last release) but I don't know how to do it
Thanks for your help
Pascal
Default gateway
Hello everyone,
I had to put the UC 500 as default gateway.
If I didn't, the upgrade failed.
HTH
I followed the advice above
I followed the advice above but the cue fails....