UC520 initial configuration -Step 1 Back Up

Submitted by ttrentler on Wed, 10/10/2007 - 16:41

Ok you just got your gear and you know you want to plug it in and take a look. 

DON'T PLUG IT IN YET. The first thing to do after unboxing your UC500 and inventoring the parts is to back up the flash that comes with it. If you want to go back to a factory default config it is a good idea to have a copy of it. Be sure to do this before powering the unit on. The UC520 uses flash while in operation to serve firmware to phones, ringtones and music on hold so if you remove it while the unit is powered on bad things can happen. In fact the box says do not remove while unit is in operation and Cisco gves you a screw-on flash cover as well. My experience has been that there is usually a newer version or point rev out than what ships installed on the box ,and I like to upgrade first.  That is why I back it up before I begin.

What is on the flash?

Your Cisco IOS, Phone Firmware, Rigtones, Factory default config and the GUI files for Call Manager/Unity Express.  The Unity Express files are not stored in flash other than the shared GUI files.

How to Back up Flash

Get a 9 dollar 7 in one card reader and copy to a directory on your local PC.Backup 

 One interesting thing I noticed about the flash.  It actually said made in the USA on back.  Wow, I didn't know we still made stuff here ;)

 

Comments

my Cisco Phone cannot find UC520 error

by maximo170 - 07/28/2009 - 05:29

Hello all,

Pls kindly help.

I have a new UC520 and a ws-ce520 switch and some IP phones.

I have connected all the devices right, i can even connect to the internet via the switch and UC520 but my IP phones cannot see the UC520. i can view the fones from the CCA topology. I have enterd CME and CCA but my phones cant still communicate.

Pls help, its urgent for me

Default Reset

by Ed Kofol - 04/07/2009 - 15:36

When going through the default/reset feature it says that the current Software package and Current Factory default are out of snyc. then its says to download the new version of the software package. This is where i am having a little trouble. When on the CISCO page there are about 2 million downloads and i am having trouble finding the right one.
Any help would be appreciated.

Erased CF Card

by 101_be - 07/08/2008 - 19:05

Hello All,

It is a good Idea to backup the CF content but I got a few problems doing that.

Whenever the original CF card is inserted into a CF reader on a PC (Win XP typically), Blue Screen FASTFAT.SYS dump !
Only my Mac is able to read it (and it has a strange name like ç or H, depending on the card).

I had a problem with one card (somewhere I got something wrong and screwed the config), I said to myself 'ahah ! Restore the CF Content from original !'.
So I formatted the card and launched a copy... it fails randomly saying that a 4 Kb file is too big, no more space, blablabla...
The only thing that worked was to copy file by file (that's 146 drag and drop).
BUT... since I formatted the card, My pal PC can read the card without crashing ?!
And my UC520 can boot from any of the 2 cards (Cisco Original and Cisco erased/restored original).

From there I have a few questions :

1. How do I back up the card properly ? Is the Mac backup copy option OK ?

2. What is the proper format of the CF Card, should we format it ?

3. How do we copy files back in a nice way ?

4. Why PC doesn't like 'factory formatted' Cisco CF Card ?

5. Does a CF backup from a 16U work in a 8U or vice-versa ? (actually I'll try that tomorrow and answer that one)

6. Does Cisco provides a default package containing all the files to be restored to a accidentally erased CF ?

7. What is the only file required on the CF for the UC520 to boot ?

Thanks you in advance for answering any (all ;) of my questions.

Fab

Have you gotten answers to this?

by PaulVista - 09/21/2009 - 14:12

Fab, have you gotten any answers to these questions?
You are asking what I spent this last weekend looking for.  I screwed up the CF and am having a heck of a time trying to find the files to restore it.
Please let me know what you have found.  Thanks, Paul

HELP

by pflores - 11/23/2008 - 19:44

I know how silly this is gonna sound...
I cidentaly formated my FLASH card while configurin my UC500 by CLI.
Yes... ass you may guess, i have no flash contents backup :S.

Is there anyone in here that could send me those files or telle wehere can i get them???

Please, i need help.

My e-mail and msn messenger is pflores@qns.com.mx

CISCO CF Windows XP & BSOD

by Roten67 - 09/11/2008 - 17:23

I have found that if you boot the XP PC with the Compact Flash card already inserted into reader, then go to the Drive letter it has aquired and do Disk Check on it from the Drive Tools menu under properties or CHKDSK /r from CMD the Flash will not Bluescreen the XP
and all files can be backed up at once, also you can pull the Flash and reinsert at will.

Note: Make sure you use the Safe removal utility in XP before removing CF as it can corrupt the file system on the CF and the UC500 cannot read it, which will mean you will have to CHKDSK it again.

A good link about Compact Flash on Cisco Routers

by ttrentler - 07/08/2008 - 23:00

Everything about Compact Flash on Cisco Routers - Yes the UC520 is comparable to a 1800 series router as far as CF is concerned.

http://www.cisco.com/en/US/docs/routers/access/1800/1841/software/config...

Use FXO ports instead of BRI ports

by fkeeling - 05/27/2008 - 09:53

Newbie to UC500 but experienced IP engineer: My model of UC500 has built-in BRI ports. I have purchased a VWIC2-2FXO card to use for the public switched network instead of the BRI ports. Cisco Configuration Assistant -> Configure -> Telephony -> Voice ->Device initially shows Built In: 4 FXS and Built In: 4 FXO. It then has a think about it and changes to Built In: 4 FXS and Built In: 2 BRI which is fine. However, it is only then that the panel below shows Public Switched Telephone Network and gives me the option of Basic Rate Interface BRI Switch Type. I can change this from the default Basic-NET3 to None but was hoping to see the FXO ports appear in the panel. Any assistance on FXO on VIC to be confogured for Public Switched Telephone Network would be appreciated. I have trawled various manuals but no joy so far.

First Time Install

by Guruit - 03/27/2008 - 21:46

I am installing my first UC500 system and having the following problem:

While imaging the uc500 I get the following message:

java.lang.nullpointerexception

--
The instructions in the Assembly Guide - Cisco SBCS Demobox v.1.0 states the following:

Step 6 Go to “Maintenance” menu on the left navigation pane; select “configuration
archive” and within that select “restore”. Select the restore image and then select
“Apply” This step will flash the kit config to the new UC520 from the imaging PC.

----

However the apply button is grayed (not selectable). No selections are available to be made.

Thanks,

Joe

initial login

by mae_127 - 03/20/2008 - 15:27

What is the username and password to login to the UC500. We just recieved our demo unit.

Default username/pass

by rtomoham - 04/06/2008 - 03:12

The default username/pass are

username: cisco
password: cisco

Download

by Anonymous (not verified) - 10/27/2007 - 22:58

You can also download an update from CCO that includes all of those items if you have a service contract on your UC520. http://www.cisco.com/cgi-bin/tablebuild.pl/UC520

The updates contain the complete set of files necessary for a UC520 - IOS, phone loads, web gui, Unity express, Unity express license, and config files for every model of UC520 including 32 and 48 user.

I downloaded the update just to check out what the 32 and 48 user configs looked like. Entertaining reading. :)

Re-install Complete System?

by bose2@msn.com - 03/15/2008 - 23:19

Hello,

Do you know of any documents that I could follow and help to re-install the UC520 to factory default and base configuration as shipped?

Also I never did a backup as you suggested and now wish I had, what would be different if I did a complete system reset?

Thanks,
Ed

Factory default configuration

by Phil_M - 04/01/2008 - 13:40

Hi,

It is fairly easy to get back to the default configuration...

1. Get into command line mode.
2. Go to 'enable' mode.
3. Type in 'show flash:'. One of the last file names will look something like ... UC520-8U-4FXO-K9-FACTORY...etc....
That is the factory default configuration...
4. Type in 'copy flash:(default config file name) startup
That will copy your default config file to the startup-file in NVRAM.
5. Once that is complete...power off and power on the UC520.
You will back to the default....

Good Luck,
Phil

Unity/Voicemail too?

by darryltyson - 10/08/2008 - 17:18

I am not sure that Phils method will also factory default the Unity/VoiceMail module. If you find it does not I would use the CCA (Cisco Configuration Assistant) to perform your factory reset.

After starting CCA go to the maintance tab on the left hand side, choose restart/reset and tick the "Reset the Factory Default".

Cheers

Darryl.

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