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Enabling Message Notification on Cisco Unity Express

Submitted by ttrentler on Sun, 02/10/2008 - 21:30

Here are the rough steps:

1. Login to Unity Express through the web GUI
2. Administration > SMTP Settings - specify your exchange server. I recommend you allow Exchange to accept unauthenticated email from the UC500.
3. Voice Mail > Message Notification > Notification Administration - enable system-wide notification for all messages
4. Configure > Users
5. Click on the user you want to enable notifications for
6. On the Notification tab click on Email Inbox - enable notification, set email address, set notification preference for All Messages, attach voice mail to message, use Quick Add to enable 24x7 notification schedule (all checkboxes should be checked), apply changes, close pop-up
7. Back from the Notification tab - check the Enabled box for Email Inbox, apply changes
8. Switch to the Profile tab - enable notification for the user, apply changes
9. Test
10. If it works, repeat for all other users

A little tedious but it works.

Now when a user receives a voicemail it'll show up in their email client almost immediately.
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Babul
The Montopolis Group, Ltd.
http://blog.montopolis.com
#1Submitted by unknown on Thu, 07/31/2008 - 03:00.

Hi I have did all the steps

Hi I have did all the steps as mention. Now I do not need to setup a IMAP account as I can use my POP/SMTP account to received the voicemail.

But when I try to leave a voicemail for testing my email notification, I wasnt able to receive anything but my phone notification works fine.

I have done with the settings for Hostname, Domain, DNS Server and also the SMTP settings in Unity Express GUI as well.

Kindly advise. Thanks

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