Fax to Email Using the UC500 or CME

Submitted by jnikolatos on Wed, 03/26/2008 - 22:16

jnikolatos, One of the users on the site posted a great tutorial on how to enable the UC500 to receive faxes and then email them out. I've Copied it from the Forum to the Configuration Guide for the UC500. Great work John!

The original Post Follows . . . .
FAX to EMAIL on UC500 using analog line - CONFIGURATION EXAMPLE

I just wanted to post a fax to email example so everyone can benefit from it. I was looking for it and could not find it, so now that I have implemented it.. I hope you can us it.

**Please note this is for Analog lines. PRI will work as well but you do not have to PLAR from the FXO ports. Also make your incomming called number and destination pattern matches the number exact;y from your ISP (i.e, some PRI's only send 3 or 4 digits not the whole 10 digit number)

1) You have to download and application from Cisco's website. It is under Voice Products.

app_faxmail_onramp.2.0.1.3.tcl
http://www.cisco.com/cgi-bin/tablebuild.pl/tclware

Load this file onto the FLASH of your UC500 using TFTP and "copy tftp flash" command.

** Load the application with the following commands.. **

application
service onramp flash:app_faxmail_onramp.2.0.1.3.tcl

In global configuration mode of UC500 type the following: (Not all are needed)
-------------------------------
fax interface-type fax-mail
mta send server 192.168.1.2 port 25 (***substitute your mail srvr IP)
mta send subject Fax from UC500
mta send with-subject both
mta send postmaster administrator@domain.com
mta send mail-from hostname UC500.domain.com
mta send mail-from username $s$
mta send return-receipt-to hostname domain.com
mta send return-receipt-to username administrator
mta receive aliases domain.com
mta receive aliases wmc2k3-sbs.domain.com
mta receive aliases mail.domain.com
mta receive aliases mail.domain.com
mta receive aliases 192.168.1.2 (***substitute your mail server IP)
mta receive maximum-recipients 10
mta receive generate permanent-error
--------------------------------------------------

Find the FXO port you plugged your ANALOG phone line into - mine is 0/1/1
-----------------------------------------------
voice-port 0/1/1
connection plar opx 2031111111 (**THIS # can be anything unique)
caller-id enable
!
dial-peer voice 7 mmoip
description FAX to SERVICE Dept
service fax_on_vfc_onramp_app out-bound
destination-pattern 2031111111 (**Match PLAR command above)
information-type fax
session target mailto:sales@domain.com (**Any email address)
!
dial-peer voice 6 pots
description FAX to SERVICE
service onramp
incoming called-number 2031111111
direct-inward-dial
port 0/1/1

*** Make sure to enable mail relay on your mail server for your UC500 internal address.

Comments

Anyone tried this with a VOIP dial peer

by djpennin - 02/03/2010 - 18:57

What i mean is this....
Use the CME as a FAX to Email server.
So call comes into PSTN then over to Call Manager
Call Manager then redirects it to this gateway (h.323)
It hits a VOIP dial-peer then goes into the mmoip dial-peer
 
any success??

Also, as long as a DNS has

by rogersmithiii - 08/20/2009 - 12:45

Also, as long as a DNS has been configured on the UC, can you substitute the FQ domain name of the mail server for the IP address?
 
Thanks
Rog
 

Can someone post either their

by rogersmithiii - 08/20/2009 - 12:42

Can someone post either their actual config, or bold the parts of the above config that have to be set to each user's individual system?  I'm not familiar with many of these commands, and I'm not sure that I have to change to match our email system.
 
Thanks
Rog
 

BRI fax to email

by johnnybrandis - 03/31/2009 - 07:40

Gday all,

Great article, you know of a link to where the BRI version of this lives as opposed the fxo port option...

Thanks

John
Sydney, Australia

Fax to email not working

by ats_garth - 01/28/2009 - 00:30

Hi,
I have followed all the instructions and posts. The FXO port is not answering.
Hardware: UC520W-8U-4FXO-K9
IOS: flash:uc500-advipservicesk9-mz.124-11.XW7

The app_faxmail_onramp.2.0.1.3.tcl file is uploaded into flash and the following config has been applied to the UC520.

Application
service onramp flash:app_faxmail_onramp.2.0.1.3.tcl
!
fax interface-type fax-mail
mta send server 192.168.150.14 port 25
mta send subject Fax from Office
mta send with-subject both
mta send postmaster administrator@domain.com
mta send mail-from hostname UC520.domain.com
mta send mail-from username $s$
mta send return-receipt-to hostname domain.com
mta send return-receipt-to username administrator
mta receive aliases domain.com
mta receive aliases mail.domain.com
mta receive aliases 192.168.150.14
mta receive maximum-recipients 10
mta receive generate permanent-error
!
voice-port 0/1/0
connection plar opx 2031111111
caller-id enable
!
dial-peer voice 7 mmoip
description FAX to Email SERVICE
service fax_on_vfc_onramp_app out-bound
destination-pattern 2031111111
information-type fax
session target mailto:username@domain.com
!
dial-peer voice 6 pots
description FAX to Email SERVICE
service onramp
incoming called-number 2031111111
direct-inward-dial
port 0/1/0

What is the best way to troubleshoot this, most of the debug commands i have found do not work on the UC520.

Any help would be greatly appreciated. thank you...

OnRamp fax h.323 trunk

by simonv - 01/09/2009 - 06:58

Hi all,

i am trying to setup an fax to mail server on UC500 (flash:uc500-advipservicesk9-mz.124-11.XW9).
i made the voip dial-peer for incoming calls and the mmoip dial-peer to send the fax to the mail server.
In the debug output i can see that the on-ramp script starts but the communication is not established (only silence)
until the caller drop the call.

Any help would be greatly appreciated.

thx

I had the same issue

by ttrentler - 03/06/2009 - 14:43

After I saved my config and reloaded the router all was fine.

Outbound faxing

by jkenyon - 09/24/2008 - 17:05

Hello,

I have read all of this about incoming faxing and it is appreciated. Does anyone know if the UC500 is capable of sending outbound faxes from the desktop as well?

Thank you,
--John

Working on UC520 ?

by lpaquin - 09/16/2008 - 17:31

I've try this on UC520 and it's don't work for me...my IOS version is :uc500-advipservicesk9-mz.124-11.XW8

When i make a "debug voip dialpeer" i see it dont match the dialpeer mmoip....?

If someone could help me..

Thank's

Yes teh phone system will

by jnikolatos - 07/25/2008 - 17:21

Yes teh phone system will answer just like a fax and then forward it to your email. You can have multiple numbers to different people.

John
NIKTEK LLC

At the risk of sounding

by Ryan - 07/25/2008 - 12:55

At the risk of sounding dumb...does this configuration actually make the UC500 act as the fax machine?

Fax top e-mail

by Kevin - 06/22/2008 - 18:08

I have setup the above and i only get the first quarter of the fax?

the first quarter of the fax

by sikier - 10/22/2008 - 05:51

Hello I have the same problem have you find out what the poblem is
could you tell me please

solution the first quarter of the fax

by sikier - 10/23/2008 - 03:24

config t
network-clock-participate wic 1
network-clock-select 1 BRI0/1/0
network-clock-select 2 BRI0/1/1
do wr

Fax top e-mail

by Kevin - 06/22/2008 - 18:08

I have setup the above and i only get the first quarter of the fax?

Error correction?

by joelby - 06/20/2008 - 02:08

Cisco documentation recommends disabling ECM error correction for fax relays - is it possible/worthwhile doing this for T.37? I've set a CME up using the instructions in this article and some received faxes have large parts of pages missing. Because it doesn't use dial-peer .. voip, there's no "fax-relay ecm disable". Has anyone else had problems with this happening?

Here is the configuration

by jnikolatos - 05/13/2008 - 17:09

Here is the configuration with PRI lines.

FAX to EMAIL on UC500 using analog line - CONFIGURATION EXAMPLE

I just wanted to post a fax to email example so everyone can benefit from it. I was looking for it and could not find it, so now that I have implemented it.. I hope you can us it.

PRI will work as well but you do not have to PLAR from the FXO ports. Also make your incomming called number and destination pattern matches the number exact;y from your ISP (i.e, some PRI's only send 3 or 4 digits not the whole 10 digit number)

1) You have to download and application from Cisco's website. It is under Voice Products.

app_faxmail_onramp.2.0.1.3.tcl
http://www.cisco.com/cgi-bin/tablebuild.pl/tclware

Load this file onto the FLASH of your UC500 using TFTP and "copy tftp flash" command.

** Load the application with the following commands.. **

application
service onramp flash:app_faxmail_onramp.2.0.1.3.tcl

In global configuration mode of UC500 type the following: (Not all are needed)
-------------------------------
fax interface-type fax-mail
mta send server 192.168.1.2 port 25 (***substitute your mail srvr IP)
mta send subject Fax from UC500
mta send with-subject both
mta send postmaster administrator@domain.com
mta send mail-from hostname UC500.domain.com
mta send mail-from username $s$
mta send return-receipt-to hostname domain.com
mta send return-receipt-to username administrator
mta receive aliases domain.com
mta receive aliases wmc2k3-sbs.domain.com
mta receive aliases mail.domain.com
mta receive aliases mail.domain.com
mta receive aliases 192.168.1.2 (***substitute your mail server IP)
mta receive maximum-recipients 10
mta receive generate permanent-error
--------------------------------------------------

-----------------------------------------------

!
dial-peer voice 7 mmoip
description FAX to SERVICE Dept
service fax_on_vfc_onramp_app out-bound
destination-pattern 050 (This is the DID # forwarded from the ISP)
information-type fax
session target mailto:sales@domain.com (**Any email address)
!
dial-peer voice 6 pots
description FAX to SERVICE
service onramp
incoming called-number 050
direct-inward-dial

*** Make sure to enable mail relay on your mail server for your UC500 internal address.

John
NIKTEK LLC

Hi, i've just configure the

by guercio - 08/31/2008 - 13:12

Hi,

i've just configure the fax to email and some fax was arrived correclty...but....when some old fax try to send me something it hear busy tone.
i've try with a normal phone connected to a ISDN analogic port and i receive busy tone, with a ISDN phone on the same line everything works!!!
what can i do?

bye
Guercio

At the risk of sounding

by Ryan - 07/25/2008 - 15:50

At the risk of sounding dumb, Does this mean the UC500 will act as the fax machine?

Thanks,
Ryan

SIP Trunk - Inbound onramp faxing

by danprelude97 - 07/09/2008 - 20:30

Trying to have Fax to Email capability with a SIP trunk.

I see the configs for using FXO or PRI to connect to PSTN... What about if you are using a SIP Trunk? Any ideas?

Thanks

Dan

T.37 OnRamp fax

by ripkey - 12/05/2008 - 18:18

Hi,
I seem to be having the same issue as a lot of others do. After configuring the Cisco Onramp on the UC520 I can get the FXO port to answer but after 15-20 the call disconnects and I get a "fax communication error". Has anyone else seem this before? I have seem some recommendations on this site to set the fax protocol to none, but to no avail it still does not work.

Any help would be greatly appreciated.

T.37 OnRamp fax

by ripkey - 12/05/2008 - 18:18

Hi,
I seem to be having the same issue as a lot of others do. After configuring the Cisco Onramp on the UC520 I can get the FXO port to answer but after 15-20 the call disconnects and I get a "fax communication error". Has anyone else seem this before? I have seem some recommendations on this site to set the fax protocol to none, but to no avail it still does not work.

Any help would be greatly appreciated.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.