Getting the correct time on the handset

dhooper's picture
Submitted by dhooper on Tue, 07/15/2008 - 09:56

Hi,

I'm unable to get the time working correctly on the handset.

On the UC520 itself I have configured an ntp server, as well as it's running as an NTP master.

Time stamps in voicemail is correct, just not the time on the phone, where does the NTP setting for the handset itself get downloaded from?

Under the telephony-service config on the UC I have configured the time-zone to be GMT+8 but it's still incorrect.

thanks

-Dan

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‹ Changing the localisation to British Implement a UC520 in a MS SBS2003 enviroment ›

Comments

m3thuselah's picture

Using CCA 1.8

by m3thuselah - 10/07/2008 - 20:19

I'm not finding the 'timezone' setting in Telephony. I'm using CCA 1.8 so I'm wonder if people are talking about a previous version.

Trying to do as little with the IOS as possible at this point.

Hoover87's picture

In additon to all of these

by Hoover87 - 07/17/2008 - 17:55

In additon to all of these other great comments, check your NTP status as well 'show ntp status' and verify that you are getting the time from the NTP server

Unless you have set the stratum setting in the 'ntp master' command, the router is likely using the router clock instead of the NTP server.

Use 'ntp master 7' and the router should use the NTP servers first and then the router clock as a last resort.

Cisco IP Communications Express Specialist
www.ketchumits.com

dusak's picture

If your UC520 clock is

by dusak - 07/17/2008 - 05:56

If your UC520 clock is correct (show clock)
then change timezone at telephony-service

handset/ ip phones timezone configuration is at

telephony-service
timezone ...

try to select your correct timezone there,
don't forget create cnf

then reset your ip phones

regards

ttrentler's picture

Make sure you have current firmware

by ttrentler - 07/16/2008 - 00:15

There was a bug a while back on some of the newer phones where they would display time improperly for daylight savings. If your router has the correct time and the phone does not, it is probably a phone firmware issue.

Ted

kemik's picture

How do I 1. Check the phone

by kemik - 10/29/2008 - 07:57

How do I

1. Check the phone firmware if this is the case
2. Upgrade it?

Thanks

bboterletter's picture

Time Settings

by bboterletter - 07/15/2008 - 18:01

"sh clock" on the cli should give you the right time
"sh ntp status" gives you the status of ntp

Go to the telephony-service and use the command:

create cnf-files

Then reset the phones

rbrown's picture

To set the time in cli

by rbrown - 07/15/2008 - 17:17

To set the time in cli global mode and not conf t

clock set 22:10:00 15 july 2008 <<< change time and date but not the 00>>
clock update-calendar

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