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Help with B-ACD!

Submitted by specwar on Wed, 07/02/2008 - 04:09

I'm having trouble getting a B-ACD script setup.

Calling the pilot number (1299) generates a fast busy signal.

Heres the config so far:

application
service csqueue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 1200
param number-of-hunt-grps 1
param queue-manager-debugs 1
param queue-len 15
!
service csaa flash:app-b-acd-aa-2.1.2.2.tcl
param handoff-string csaa
paramspace english index 1
param max-time-vm-retry 2
paramspace english language en
param aa-pilot 1299
param drop-through-prompt _bacd_welcome.au
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
paramspace english location flash:
param call-retry-timer 15
param voice-mail 1800
param max-time-call-retry 700
param service-name csqueue
paramspace english prefix en
param number-of-hunt-grps 1
param drop-through-option 1
!
dial-peer voice 2299 voip
service csaa
destination-pattern 1299
session protocol sipv2
session target ipv4:10.1.10.1
incoming called-number 1299
dtmf-relay h245-signal h245-alphanumeric
codec g711ulaw

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‹ New install, hunting is not doing it for me....and night service?! Cli Access on CE-520 ›
#1Submitted by nremmer on Thu, 07/03/2008 - 12:51.

The Dial-peer is wrong

You dont need the session protocol sipv2 or the session target and you dont need the dtmf-relay and you dont need the codec.
This dial-peer is sending the call to the CUE on 10.1.10.1 using SIP whereas the B-ACD is running on the CME.

Hope this helps

Neil
#2Submitted by specwar on Thu, 07/03/2008 - 15:53.

Thanks for your reply, and

Thanks for your reply, and it does help. I had already resloved the issue this morning.

I had already corrected the session protocol and dtmf settings. As you suggest, the ultimate problem was that I was using the 10.1.10.1 CUE IP instead of CME's IP of 10.1.1.1. Once that was changed, everything was good.

Thanks!
#3Submitted by dmad on Thu, 07/31/2008 - 10:47.

still learning - bear with me..

Just wondering about this comment/post - this is all on a UC500, right? So how come your CUE is on a different IP address? Can you/do you have to put a different management IP on the CUE part of the box? I'm still trying to get my head around it all....

Thanks!
#4Submitted by Hoover87 on Thu, 07/31/2008 - 14:07.

It is a 2 part system. The

It is a 2 part system. The UC520 is basically a router with an added voicmail module (CUE). The B-ACD runs on the router part, not on CUE. That is why the IP address is different.

Cisco IP Communications Express Specialist
www.ketchumits.com
#5Submitted by dmad on Thu, 07/31/2008 - 14:58.

But does the CUE have a

But does the CUE have a different IP address to the router, and if so where would i see/change it?
#6Submitted by specwar on Fri, 08/01/2008 - 00:22.

The default IPs

The default IPs are:
Router/Call Manager Express: 192.168.10.1 (vlan1) and 10.1.1.1 (vlan100)
Unity Express: 10.1.10.1 (integrated-service-engine0/0)

CME uses Loopback0 (10.1.10.2) to talk to CUE.

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