Hunt Groups and Night Service

Submitted by kneelo on Wed, 12/03/2008 - 07:18

Hi,

Is there a way to get a hunt-group to go to night service. I have all calls initially coming into a hunt group but night service won't divert them because the calls aren't going to the primary extn of the phone.

Pls help!!

Thanks!

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Comments

"Does any know who to make

by Biggz - 01/15/2009 - 08:12

"Does any know who to make multiple hunt groups end up in the same mail box and not the pilot number of the Hunt group?"

I will assume this is for CUE.

I would set all hunt-groups to have a final number of an ephone-dn associated with the GDM you want to deliver to. Set Call-forward all to the CUE voicemail pilot number on that ephone-dn. Then in the web config of CUE goto Voicemail>VM Configuration and set Mailbox selection to "Last redirecting party"

Multiple Hunt Groups: Same GDM

by DBC - 12/08/2008 - 21:08

Does any know who to make multiple hunt groups end up in the same mail box and not the pilot number of the Hunt group?

You have to bounce the

by nremmer - 12/08/2008 - 12:40

You have to bounce the incoming call through an ephone-dn first which has the command call-forward night-service xxx where xxx is the extension of the number you want the call diverted to and a call-forward all to the pilot number of your hunt group. You dont assign this extension to a phone.

ephone-dn XX dual-line
number 123456
name Main Number
call-forward all 655
call-forward night-service 651
hold-alert 30 originator
night-service bell

With this example an incoming call will be forwarded to the hunt group with a pilot number of 655. Or if night service is enabled the call will be forwarded to extension 651 which could be a GDM or a phone.

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