Issues forwarding hunt group to blast group
Hi guys,
Last night, I tried replacing some of our shared lines with blast groups. Currently, our UC520 is set up with hunt groups that first ring a single phone, then ring a shared line and finally ring the original person, forwarding to voicemail if not picked up.
This system is inefficient as only 1 call can be on the shared line at one time.
I created a blast group last night with 3 phones added (using the CCA v2) which added the following code,
"voice hunt-group 1 parallel
final 101
list 924,925,951
timeout 5
pilot 507
"
That works fine. I then created a hunt group which would ring a single phone then end on a blast group (it seems like hunt groups can't do Single phone->Blast group-> single phone in a single hunt) which gave me this,
ephone-hunt 5 sequential
pilot 805
list 925
final 507
preference 0 secondary 7
timeout 8
!
Ringing the blast group directly works fine but when we tested ringing 805, it failed when it was supposed to ring the blast group. We checked over the settings for a good few hours, trying to work out why this didn't work but we didn't get anywhere.
This seemed like the logical way to me but is there another way I should be going about this?


Comments
This type of stuff can also
This type of stuff can also happen if your timeout to voicemail on any phone in a the hunt group or blast group is less than the timeout on the group. You will get a fail fast busy.
Alternative solution...
The following doesn't solve the hunt-group nuances however it may give you the fuctionality that you are looking for.
Keep your current call flow, but reconfigure your shared line as an octal line. Octal lines have an 8 call limit, so your users will now be able to field multiple calls on the shared line.
www.ketchumits.com
turns out it's quite an
turns out it's quite an issue. Issue taken up on the Cisco Community Central
https://www.myciscocommunity.com/message/10258#10258