Hi. Successful Is it possible if i want a prompt to play in Busy or a "goto" insted of the "Bust beep" Some one.... plz help. |
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UC500.comCisco Communication Manager Express, UC520, SMB VOIP reference and community |
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UC500.comCisco Communication Manager Express, UC520, SMB VOIP reference and community |
You can do it on invalid or
You can do it on invalid or unsucessful.
Have never tried it on busy, sorry.
How are you emulating 'busy' when testing the script?
--BUSY ---Play
--BUSY
---Play Prompt
---Delay 5 sec
---Go to loop *"label loop is before call redirect"
I can tell you that i found a way to to do this yesterday.
in CUE you need to configure for semi-attended or attended.
standard is blind mode. If it stand in blind the script dont go to busy, invalid or unsuccessful.
How ever now I have a new problem. in seami-attended mode the call after redrirect get a "busy beep" but its still calling on the phone (cisco ip phone 7911) you just cant awnser the call.
now im stuck agen.
*plz help
conf problem?
Still no tips on my problem? I can´t get it right. don´t think the problem is the script. maby some config in CUE i have missed?
Maby need to specifie my
Maby need to specifie my promblem. if we take a simple script:
--Start
--Accept
---Menu Prompt: menu
--Output 1
-Successful --> call Redirect extension:reseption
-Busy * <---- Here i want a Prompt or if possible a goto.
-Invalid
-Unsuccessful
--End
I don´t know. but if the extension nummber is busy i just get the "busy beep"
The script don´t do any of the actions i put in the BUSY dir.
My script editor is Cisco Unity Express Editor 2.0.1
Cisco Unity Express Version 3.1 on a Cisco 2821
So.. is this even possible :/
You probably have the blind
You probably have the blind BYE/Also SIP transfer mode on the CUE (on the CUE, do a 'sh ccn subs sip'). You can change this from config mode under 'ccn subsystem sip'; 'transfer mode semi-att').
In the original CUE versions, BYE/Also was the only thing that was supported, and the default has been carried forward, but it's definitely not usually the best choice for a configuration.
What happens is that in doing the transfer, in this SIP transfer mechanism the CUE essentially hangs up the call as part of the transfer. So the busy/invalid/unsuccessful parts of your Call Redirect step will never get used.
hmm. if you read all the
hmm. if you read all the submits i think you awnserd a old post. if not i understand that the cue ignores busy/invalid/unsuccesfull in blind mode.
the problem i have now is after the REDIRECT call. The caller gets busy beep when the EXT number awnser the phone.
thx for your help.