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New install, hunting is not doing it for me....and night service?!

Submitted by dmad on Tue, 07/29/2008 - 16:20

Hey everyone.

After being a Cisco Select Partner for a while, and a CCNA for a while too, I put in my first UC520 today (16 user with wireless and a E1 card) and it went rather well. Well, going by my severe limited experience on the UC520, i'm a bit pleased with myself, but despite learning how bad the CCA is and plugging away at IOS for the most part, there's two parts which elude me:

1) Hunting.... I setup an auto attendant for the main number which successfully passes calls from Option 1 to a hunt group (501). However, after trying peer, sequenced and....whatever the other one was, I only ever get the option to ring around the nominated numbers once. I began to think out of the box and try and find ways to bounce to other hunt groups, but couldn't get anything viable working. Part of the problem may be that I am using 7911 phones which are (to my knowledge) single line phones. Basically, if I can get it to ring 4 phones until someone answers, I suspect how it does it will be less of an issue.... To compensate so far I have simply extended the timeout and told them to use call pickup as well to get the call before 60 seconds has passed.

2) Night Service. I only appear to have one auto attendant, which I suppose is cool. That's being used in the day, but I want to make the system go to a voicemail at night, which get's left on someone's phone. There doesn't seem to be any simple way of creating virtual extensions and even less of a simple way to setup night service. I briefly touched on some areas of this in another post, using *8, but it was too complex for me at that point in the day (i'd been up since 5am) and wondering if anyone has a simple IOS cheat sheet or something?

Anyway, i'm going to keep plodding on. I've been told I may have access to a UC520 in perfect condition for a few weeks soon so I can play to my heart's content, build some good sample configs etc and be a lot more keen.....

Alex

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#1Submitted by ttrentler on Thu, 07/31/2008 - 18:16.
ttrentler's picture

CUE GUI

The CUE GUI runs via http from files stored on the host router's flash.
This is the traditional way of managing Unity Express and CallManager Express on ISR router that do not support CCA.

You can do a lot more telephony and Voicemail features via this GUI than CCA.

Technically there are 2 web GUIs
the CME GUI which is at http://yourrouterip/ccme.html
and
The CUE + CME GUI which is at http://UnityExpressipaddress/

They both use the same files off of router flash but if you browse to the UnityExpress IP You get to manage all of Voicemail as Well.
#2Submitted by dmad on Fri, 08/01/2008 - 03:17.

Thanks - thats a great help.

Thanks - thats a great help. I have successfully got into the CME GUI but because i'm not sure how to set an IP address on the CUE, i can't browse to that specifically. Where is that set (either in IOS or CCA)?

Thanks!
#3Submitted by dhooper on Wed, 07/30/2008 - 10:37.
dhooper's picture

Parallel hunt group

I'm fairly sure it's IOS 12.4(20)T that has the support for parallel hunt-groups that will ring multiple phone's at once. Be aware the syntax in the CLI has changed as well, its something like 'voice ephone-hunt 1 parallel' opposed to 'ephone-hunt 1' it's much easier then over laying buttons.
#4Submitted by dmad on Thu, 07/31/2008 - 06:12.

It was running 12.4 but I

It was running 12.4 but I didn't see a parallel option in the IOS....i'll take another look though tomorrow....
#5Submitted by specwar on Tue, 07/29/2008 - 20:23.

night-service

You can use the AA_SBCS_v01 autoattendant script (included with the UC520 support files download) to create your AA. then you can use the CUE GUI to configure it. the good thing about this script is it is easy to configure based on work hours. there are two sets of prompts and options, one for business hours one for non-business hours. so after-hours callers hear a different prompt, and can be directed to alternate destinations. You can just setup the prompt to say 'we are now closed, press 5 to leave a message in our general mailbox'.
#6Submitted by dmad on Thu, 07/31/2008 - 06:09.

Sorry, new to this...whats the CUE Gui?

Is there a specific CUE GUI I can run, seperate from the CCA, then? Sorry for asking to be taught to suck eggs, but i'm learning fast here!

So far I'm good with IOS CLI (being a CCNA and all) and i've muddled with the abysmal CCA tool for the UC520, but whats the CUE GUI?

I've downloaded the complete set of software from Cisco for the UC500 so i guess i'll find that script in there.

The biggest problem I got is that I don't have access to a UC500 until I'm working with the customer (on a live system) so I have to be pretty much confident i've got an understanding of what I'm ....going to do.... before I go and do it!

Thanks for your help so far...
#7Submitted by ttrentler on Thu, 07/31/2008 - 10:54.
ttrentler's picture

CUE GUI

check this link
http://uc500.com/how-communicate-cisco-system
#8Submitted by dmad on Thu, 07/31/2008 - 15:01.

Ok, had a good look - the

Ok, had a good look - the CCME bit looks interesting which i will take a look at tomorrow but it doesn't answer my question about what exactly the CUE GUI is. Is this something browser based, a seperate app, or something i've already seen by a different name?
#9Submitted by Hoover87 on Tue, 07/29/2008 - 16:43.

1) for the hunting, a

1) for the hunting, a hunt-group will hunt through the list once and then send to a final destination. If you want the calls to keep hunting then you need to queue the calls using B-ACD. Do a serch for it on this site. It involves loading additional scripts ontothe box and some CLI configuration.

An alternative would to build some dn's with the smae extension and overlay them onto your phones and then hunt the overlays. It simulates a simultaneous ring hunt-group.

2) Take a look at the CME adminstrator guide in teh night service section. The system does what you are looking to do pretty well. Based on time of day you can send your calls to a different destination.

Cisco IP Communications Express Specialist
www.ketchumits.com
#10Submitted by dmad on Thu, 07/31/2008 - 06:11.

Thanks, i'll go and have a

Thanks, i'll go and have a read of the Cmead pdf, which i think is the admin guide. I've found that manual much more what i'm used to (being an ex-NEC NEAX engineer)....

I'm trying to get my head around scripts, how they're loaded and what they do....

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