New Zealand disconnect issues for Analogue lines.
In this case the UC500 was configured for loopstart signaling (the default) and failed to recognise the New Zealand disconnect tone, which is sent by the Telco after the external user has hung-up. This resulted in users receiving voicemail messages with long periods of "beep beep beep" at the end; this would also impact AA availability as the port would stay in use etc.
The solution was to configure a custom disconnect and apply it to each of the FXO ports:
voice class custom-cptone customNZ
dualtone disconnect
frequency 400
cadence 250 250
voice-port 0/1/0
supervisory custom-cptone customNZ
voice-port 0/1/1
supervisory custom-cptone customNZ
voice-port 0/1/2
supervisory custom-cptone customNZ
voice-port 0/1/3
supervisory custom-cptone customNZ
For additional info:
http://www.telepermit.co.nz/TNA102.pdf
New Zealand Disconnect tone:
400 or 900 Hz interrupted,
250 ms on, 250 ms off, repeated
Hope this helps someone.
Cheers
Darryl Tyson
About darryltyson
Active forum topics
Recent comments
- Yes all Cisco lab guides should reference the Office
1 hour 14 min ago - SIP TAPI
4 hours 7 min ago - Excellent screenshots
18 hours 57 min ago - Thanks Ryan, we have just
1 day 1 hour ago - Redial
1 day 1 hour ago - UC520 port forward
1 day 10 hours ago - Mine too
1 day 16 hours ago - Not me
1 day 16 hours ago - CCA
1 day 20 hours ago - CCA
1 day 21 hours ago
Subscribe to the UC500 Rss Feed
Voice News
- Cisco Has a Message for Carriers - the Future is Video, not Telephony
- Talk2Cisco: The Business Impact of Borderless Networks
- Calliflower Bundled with Samsung PCs - Why Not?
- Good News, Part 1 - Xconnect Doubles Revenues
- Metaswitch Makes a Smart Move
- Inteligo Financial Services S.A. Uses Cisco Technology for Poland's First Distributed Call Center Infrastructure
- Mobile Broadband Prices In UK Are Dropping
- Virgin Mobile's Lower Data Rates In the USA
- Say Goodbye to FourSquare
- Thomas Howe Shout-Out - CEBP Report Published and Other Vital Updates!
- Whose Behind AT&T FemtoCells??
- Aastra MX-ONE's Canadian Push Continues
Cisco TAC Issues - CME - UE
- CME Router may crash when UCCX unregisters from CME , Open CSCtf18077
- CME EM login,logout behavior abnormal, requires exit key to press 3 time , CSCsx66104
- shared-dn ephone unregister affect another ephone BLF subsciption , Fixed CSCtb66305
- CME 'time-zone' command does not support Venezuela Standard Time -270 , Fixed CSCtc68536
- 7912 reloads when parking call to pk slot with 16+ characters in "name" , Open CSCtf12091
Comments
It doesn't work for me
Hi,
Running a UC520 32U, 8FXO with 5 ports populated with POTS lines from Telecom NZ PSTN. I found CCA 2.0 made this configuration for me, no manual intervention required unlike CCA 1.5 that I started with.
However I've still getting the same issue that voicemail doesn't recognise when a caller has hung up
Any help appreciated
config extract,
voice class custom-cptone customNZ
dualtone disconnect
frequency 400
cadence 250 250
!
Config extract of ports,
voice-port 0/1/0
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
impedance complex3
description Configured by CCA 4 FXO-0/1/0-HG
caller-id enable
!
voice-port 0/1/1
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
impedance complex3
description Configured by CCA 4 FXO-0/1/1-HG
caller-id enable
!
voice-port 0/1/2
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
impedance complex3
description Configured by CCA 4 FXO-0/1/2-HG
caller-id enable
!
voice-port 0/1/3
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
shutdown
impedance complex3
description Configured by CCA 4 FXO-0/1/3-Custom-HG
caller-id enable
!
voice-port 0/3/0
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
impedance complex3
description Configured by CCA 4 FXO-0/3/0-HG
caller-id enable
!
voice-port 0/3/1
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
impedance complex3
description Configured by CCA 4 FXO-0/3/1-HG
caller-id enable
!
voice-port 0/3/2
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
shutdown
impedance complex3
description Configured by CCA 4 FXO-0/3/2-Custom-HG
caller-id enable
!
voice-port 0/3/3
trunk-group ALL_FXO 64
supervisory custom-cptone customNZ
cptone NZ
timeouts call-disconnect 3
timeouts wait-release 3
connection plar opx 5001
shutdown
impedance complex3
description Configured by CCA 4 FXO-0/3/3-Custom-HG
caller-id enable
!
Thanks,
MC
Mya be thet're using 900 Hz
May be they're using 900 Hz on your line ?
You also need
You need the custom CPtone thats shown above, note if you use CCA 2.0 or greater it will configure the custom CPTone for you. However you also need "Clear Forward and Answer Reversal" enabled on all the POTS lines attached to your FXO ports. Call your Telco i.e. Telecom, Telstra etc and they will enable it on your lines for free (call 126 for Telecom).
More details here
http://voipusers.org.nz/wiki/Disconnect_Supervision
MC