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No call out and incomming calls

Submitted by Jason_UC500 on Sat, 07/05/2008 - 03:19

We are trying to configure the CU 500 series by the GUI interface (CCA).
However the voice part is not working properly. Just loaded the correct dutch tar files to enalbe the dutch region and configured the BRI switch type to NET3. According to my distributor this should do the trick. But still no luck.
At the moment we have only one wireless phone and this phone is not able to place or receive calls.
Next week we should receive the remaining ip phones. For your info we have 3x NT1 (ISDN 2) lines.

Is there anyway to help me out with this? or do I have start opening the console and upload the running script?

Please advice.

With kind regards,

Jason

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#1Submitted by Jason_UC500 on Fri, 07/11/2008 - 15:32.

Thanks for all your help! I

Thanks for all your help!
I am able to place outgoing calls and receive incomming calls after the last reply.
However we have still one more major problem.

We have 1 PSTN phone number and 12 Cisco IP phones. We used to work with a Panasonic Hybrid Phone system (PBX).
Our intention is to create a hunt group, but the cu500 does not support a parallel hunt group yet. There is a way to avoid this, by creating an ephone-dn overla.I have read the nstallation file / guide for the configuration of 4x FXO port, but I still need some more help with it.

We make use of 3 BRI ports, 1 PSTN number and 12 phones.
When we receive an incomming call, all the phones (1 group) must ring at the same time and every phone user is able to pick their own line or the incomming call. (similar as the PBX system).
The DID is configured as 1 DID range (PSTN number) to one extension.
From that extansion it must circulate in the group, or am I wrong?

Any idea?

Thanks agian!

Jason
#2Submitted by bboterletter on Tue, 07/08/2008 - 17:00.

BRI settings

These settings should work for the BRI in the Netherlands. They work for me ;-)

interface BRI0/1/0
isdn switch-type basic-net3
isdn not-end-to-end 56
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0

Are you using the right dial-peers for outgoing calls ? If they aren't correct then the call will never reach the BRI and the lights will not go on.
#3Submitted by ttrentler on Tue, 07/08/2008 - 14:11.
ttrentler's picture

link to configuring a wi-fi 7921 with uc520

Maybe this will help?
http://uc500.com/how-configure-7921-wifi-phone-uc520
#4Submitted by pb on Tue, 07/08/2008 - 10:52.

Hi, with either "isdn

Hi,

with either "isdn static-tei 0" (more likely) or without, you should enable "debug isdn q931" and "debug isdn q921" with "term mon". This will allow you to see what's wrong.
#5Submitted by Jason_UC500 on Tue, 07/08/2008 - 08:49.

still nothing

Thanks for your reply. The compand-type a-law was already configured under each bri voice port.
I added the ISDN static-tei 0 and tried to call out.
Still no signal. When I am looking at the switch I don't see the B1 or B2 leds flicking either. When I do a show interface bri some tx packages were send and received, but it looks like the BRI ports are somehow still not active.

I really appriciate your help.

Kind regards,

Jason.
#6Submitted by pb on Sat, 07/05/2008 - 14:31.

Hi, Using CLI, configure

Hi,

Using CLI, configure "isdn static-tei 0" under each BRi interface, and "compand-type a-law" under each BRI voice-port.

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