Simple Call Center Application that includes report generation

Submitted by marchern on Wed, 09/24/2008 - 13:05

Using B-ACD Scripts to create a call center application.

We recently put together this App Note describing how to enable a Simple Call Center Application on the UC500. Check it out:

http://supportwiki.cisco.com/wiki/images/2/22/Uc500_callcenter_applicati...

Should cover the basic design considerations and help you quickly implement this feature.

Marcos

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