Hi, I have tried to setup the UC500 with 4 shared line buttons across a 12 user site, I have 2 ISDN's coming in and I've mapped the 4 lines to shared lines on each phone so that all the phones ring at once on an incoming call from the telco. The handsets are 7931, so for the 12 users's I've created monitored lines on every phone. The 4 shared lines are part of a huntgroup, the main number is an ephone-hunt. If someone phones in on the ISDN, the user answers the call how ever the monitored line button for that handset doesnt appear to light up on the other phones. My question is basically how do you allow a user to pickup a shared line, yet light up their monitored extension? |
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UC500.comCisco Communication Manager Express, UC520, SMB VOIP reference and community |
the magical watch button
Hi,
The watch button worked for me, I ended up lodging a case with the TAC on this as it was a requirement for a rollout I was doing.
All I did was changed the monitored extensions to watched extensions, I didnt need to add any config for 'allow watch' and presence.
thanks, I can understand why
thanks, I can understand why it doesnt work now.
Are parallel hunt groups supported on the uc520?
I see the new version of CME supports broadcast huntgroups, this is exactly what I need, has anyone got an idea on when it will be released for the uc520?
I'm 99% sure you can use a
I'm 99% sure you can use a 'watch' button to accomplish this. Unlike a 'monitor' button (which monitors the status of a dn), a watch button monitors the status of all lines on a phone for which a specific DN is the primary DN (button 1). so basically change your buttons from monitor (2m10) to watch (2w10) and it should show you the status of that user's phone, regardless if they are on their private extension or on a shared line key. Give it a shot.
You also have to setup a few system settings to allow watch. issue the 'allow watch' command under the DNs you want to be able to watch. I think you also have to enable presence services:
enable
configure terminal
sip-ua
presence enable
exit
presence
max-subscription
presence call-list
end
The hunt-group piece is what
The hunt-group piece is what is messing it up for you. When you add a dn to a hunt-group it creates an additional dn in the system and ties it to a specific phone.
A workaround for this if you still want to see which phones are in use, take the hunt-group piece out and just build it as shared lines that roll-over to the next. A shared line by default will show it is in use on all phones if one of the phones goes off-hook.
Cisco IP Communications Express Specialist
www.ketchumits.com
when a user picks up the
when a user picks up the shared line, it is that ephone-dn that registers as off-hook not the ephone-dn for the extension.
With monitor buttons, you are monitoring the ephone-dn not the phone itself, you will need to find some funky way of getting the incoming call transferred to the extension's ephone-dn for your monitoring to work properly.