Simple Call Center Application that includes report generation
Using B-ACD Scripts to create a call center application.
We recently put together this App Note describing how to enable a Simple Call Center Application on the UC500. Check it out:
http://supportwiki.cisco.com/wiki/images/2/22/Uc500_callcenter_applicati...
Should cover the basic design considerations and help you quickly implement this feature.
Marcos
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