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Voice mail option lost !

Submitted by jee on Thu, 06/05/2008 - 16:01

The user numbers in my CME system range from 3035551001 to 3035551099
When i use the dialplan pattern command in my CME system,
'dialplan- pattern 1 303555.... extension-length 4', my voicemail option is lost. That is, my incoming calls are not getting transferred to the voicemail pilot number 5000 when not answered or when busy.

ephone-dn 1 dual-line
number 1001 secondary 3035551001
call-forward busy 5000
call-forward noan 5000 timeout 10

However, when i remove the above dialplan-pattern command, all the incoming calls are getting transferred to voicemail pilot number 5000 when busy or not answered. What is the reason for this ? How do i solve this problem?

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#1Submitted by jnikolatos on Fri, 07/04/2008 - 22:10.
jnikolatos's picture

Like Dapunisher says... you

Like Dapunisher says... you only need a dialplan pattern when you want to change an inbound number to another extension.... no need for it if you have DID and are using E.164 numbers...

Both extension 1001 and 3035551001 will make ephone-dn run...

You need to go into CUE using the following commands for Voice mail to work:

CME:> service-module integrated-Service-Engine 0/0 session
CUE:> username EXAMPLEUSER create
CUE:> username EXAMPLEUSER phonenumberE164 "3035551001"
CUE:> username EXAMPLEUSER phonenumber "1001"
CUE:> voicemail mailbox owner "EXAMPLEUSER" size 775
CUE:> end mailbox

John
NIKTEK LLC
#2Submitted by dapunnisher on Thu, 06/19/2008 - 22:50.

Do you have dialplan

Do you have dialplan patterns configured because you have interconnected CMEs? If not then dialplan patterns are not necessary.

-Dapunisher
A+. Network+, MCP, CCNA, CCVP
Geek Chic! ----> www.WeGeek.com

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